5 Ways to Troubleshoot Wifi Issues

With so many people working from home now, having a good internet connection has never been as important. Having internet access is part of our daily life now so if it goes out, or starts running slowly, it feels really inconvenient. And we can be left hanging without being able to get work done. So we want the Wifi back in action as soon as possible.


With that in mind, here are 5 simple troubleshooting techniques that you can do yourself if your Wifi is acting up! If you have any to add, let me know in the comments!





Turn off and on trick


It might seem like an obvious one, but turning the router off then back on works to fix the issue a lot of the time. Keep in mind that if we keep our wifi running 24/7, it can start acting up. Every now and then the router may need to be reset. Running slowly or simply not working can be symptoms of needing a reset.


Switch the router off and turn off the power from the wall. Leave it off for 10 minutes, then switch it back on. Give the router a few minutes to power up before testing to see if it is working.


Before you do this, check your device manual so you know which the on / off button is, and if there are specific requirements for your router.



Check your device


If the turning off and on test hasn’t helped, check the device you are using. It’s no harm to restart it or turn it off and on again. You can also turn off wifi in settings, then switch it back on again. Sometimes, these simple acts will work and easily solve your issue.


If not, you can go to more extensive steps to troubleshoot wifi connection on your device, including resetting your network settings.



Check physical connections


Take a minute or two to check all physical connections. That the cords from the router to the wall are all plugged in securely and are in place.


If you are using a cable to connect the router to a laptop or PC, check that it is plugged in properly and hasn’t come out. Also, try another port on your computer, if possible.



Speed Test


To find out what speed you are getting from your Wifi connection, you can run a speed test. Running a Speedcheck will tell you exactly what your download and upload speed is. The test is super easy to run, simply click “begin test” and your results will show on the screen in no time.


With this information, you can know exactly what you are getting. If it’s below what it should be, reach out to your provider.




Get in touch with your provider


If the results from the speed test aren’t the speed you expect to receive from your provider, and you have tried the above tips, then get in touch with your provider.


Having the speed test numbers is really helpful when you get in touch with their customer support because you can say exactly what speed you are receiving. And that is much more convincing than simply saying it is too slow.


Your provider can offer additional support and guidance to solve your issue.


I hope these tips are helpful to you. Let me know if you have any to add, in the comments below.


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